Refund and Returns Policy

At Mugdho Foods, we strive to provide our customers with high-quality organic food products. We understand that occasionally, issues may arise with your purchase. Therefore, we have implemented the following refund and return policy to ensure a satisfactory experience for our valued customers:

Eligibility for Refund or Return:

To be eligible for a refund or return, you must have purchased the product directly from Mugdho Foods.
The product must be in its original condition, unopened, and unused.
The request for a refund or return must be made within 14 days from the date of purchase.
Refund Process:

If you are eligible for a refund, please contact our customer service team by email or phone, providing the necessary details such as your order number, product details, and reason for the refund.
Upon verification, we will issue a refund to the original payment method used for the purchase.
Please note that the refund amount may exclude any shipping or handling charges incurred during the initial purchase.
Return Process:

If you are eligible for a return, please contact our customer service team by email or phone, providing the necessary details such as your order number, product details, and reason for the return.
Our customer service team will guide you on the return process, including providing you with a return shipping address.
You are responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.
Once we receive the returned product and verify its condition, we will initiate the refund process.
The refund will be issued to the original payment method used for the purchase, excluding any shipping or handling charges.
Non-Refundable and Non-Returnable Items:

Certain items are non-refundable and non-returnable for hygiene and safety reasons. These may include perishable food items, opened products, and products that have exceeded their expiration date.
Exchanges:

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired product.
Customer Satisfaction:

At Mugdho Foods, customer satisfaction is our top priority. If you have any concerns, issues, or questions regarding our products or this refund and return policy, please reach out to our customer service team. We are here to assist you and find a suitable resolution.
Please note that this refund and return policy is subject to change without prior notice. We recommend reviewing this policy periodically or contacting our customer service team for the most up-to-date information.

Thank you for choosing Mugdho Foods. We appreciate your support and look forward to serving you with our premium organic food products.